GET IN TOUCH
Please feel free to contact us for more info. Your queries are always appreciated.
TRACK ORDER
Check your order status easily with our real-time tracking system.
PACKAGING & DELIVERY
Secure packaging and reliable delivery: We care about your orders.
FREQUENT QUERIES
Find answers quickly: Browse our most commonly asked questions here.
RETURNS POLICY
Easy returns: Learn our customer-friendly policy for hassle-free exchanges.
OUR ADDRESS AND CONTACTS
Find Us
5 FORREST LANE, 0A DOUGLAS RD, SUNDOWNER, RANDBURG, 2161
Support
CALL: +27 68 030 6005
EMAIL: jcrossley66@gmail.com
Working hours
MON-FRI: 08:30 - 20:00
SAT & SUN: 09:30 - 21:30
Have Any Questions?
At LootBox, we strive to provide exceptional products and unparalleled customer service. However, we understand that questions may arise during your shopping experience.
To assist you further, we’ve compiled a list of frequently asked questions that address common concerns and inquiries. If you can’t find the information you’re looking for, please don’t hesitate to reach out to our friendly customer support team.
Frequently Asked Questions
Standard ground shipping within Southern Africa generally takes 5-7 business days and costs R100 depending on the size and weight of the item/s. Shipping costs are calculated based on your location and order weight.
Absolutely! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, simply contact our customer service team within 30 days of receiving your order. Returns and exchanges must be unworn, unwashed, and in their original packaging. Return shipping costs are the responsibility of the customer.
EXCEPT ITEMS IN LOOTBOXES CANNOT BE RETURNED OR SWAPPED AS THEY ARE PRIZE LOOT
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. Simply click the link provided or copy and paste the tracking number into the carrier’s website to view the status and location of your package.